Response and Support Center Operator

We are looking for a Response and Support Center Operator Main tasks for the Response and Support Center.

Job Description 

• Main point of contact for notification of emergency situations 
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans. 
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans 
• Conducting real-time threat monitoring from open sources and initiating actions as needed 
• Receive and act on reports of serious incidents, including further notification and mobilization of the client's emergency response organisation 
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks. 
• Transform collected data into written and actionable reports. 
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats. 
• Stay updated and seek information on the evolving threat picture. 
• Support POB count during incidents and business travel in high threat countries 
• Collaborate with Client's emergency organization by monitoring, responding and executing tasks in Client's corporate crisis management tool 
• Conduct notification and mass communication to employees in case of serious incidents 
• Notify and collaborate with the Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work – including weekend, evening and night shift 

Competence/Qualification Requirements 

• Degree level education preferred – preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT) 
• Have a good understanding of security and emergency preparedness 
• Excellent IT and digital skills 
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage 
• Fluency in Norwegian and English, written and oral, is essential 
• Knowledge of the client's national and international role and presence is considered an advantage 
• Team player, however able to operate individually 
• Problem solving skills and creativity 
• Ability to handle stress in demanding emergency situations 
• Proactive and pragmatic; strong analytical, problem solving and communication skills 
• 24/7 duty roster, including evening, night and weekend shifts. 
• Able to work alone during night shifts and weekend shifts. 

For more information about this role, please contact Grethe Borg 905 21 929